Unsatisfactory customer service!

<p>I am so upset with Telkom!</p> <p>On the 17th of July, my internet stopped working. We called Mweb on Monday after paying my landline bill suspecting that was the problem, they told us we had an authentication problem which is Telkoms issue to fix. They filed a fault and gave us 2 reference numbers, one for Mweb and one for Telkom. Telkom technicians came here to check the line. They told us it was fine, authentication problem means theres a problem with username and password so the problem lies with Mweb. They kept pointing fingers at each other for about 3 weeks with Telkom technicians in and out my house throughout with no resolve. I decided to get my router checked and the technician i went to near Shelly Center told me the router was fine, the problem is probably Mwebs. I even suggested we reset username and password which we did, still no luck. I called to cancel my subscription with Mweb and after having to explain my problem to several people (who really wanted me to keep paying for a service I cannot use), They finally told me the procedures to cancel my subscription.</p> <p>I app**** for ADSL with Telkom on August 6. I called a few days afterwards to get my new password and username. I tried to connect to the internet again and it didn't work. Things go back to how they were. Technicians in and out my house to "check the line", which had been established to be functional a while ago! They advised me to buy a new router and even after I did that, the internet doesn't work! I have tried my new router at a relatives home and it works fine there, just not on my premises. After changing ISP, Telkom acknowledges the problem was probably not Mweb but them, I was advised to used different plug points, nothing seems to work. I called to cancel my ADSL and landline on September 5, with the intentions of starting over with a new line and adsl. The forms were sent to me and I was told that i need to serve a 1month notice which I will be billed for.</p> <p>I am not happy with this outcome because I have had this on going problem for a month and a half now and being persuaded to be patient while a solution is being found and a month and a half later, it hasn't! I feel taken advantage of by Telkom more so because I constantly have to call to find out progress!</p> <p>I am frustrated that i am the one who has to come up with solutions and I have to nag them to pull up their weight! It's unfair that i am being treated this way! With what has happened already, I now will be billed for a month of internet access that i haven't even used! The relationship between myself and Telkom has been unsatisfactory!</p>