Unsatisfactory client

<p>On the 12th August 2016 I called Telkom on 180 to enquire about their new product which is called Free Me. I was assisted by a male agent of which he took me through the product. I fell in love with the product and asked him to help me to recharge 1gig data since well I will be enjoying free calls from my Telkom contract phone to other Telkom lines for FREE for 31 days. My data only lasted me 6 days of which I did not have a problem with I was enjoying free benefits I was sold. Before month end August I received SMS from Telkom notifying me that my services has depleted and I was shocked because they were supposed to come to an end on the 12 September. I then called Telkom to log a query and I was given the case number ********** 9 and I was advised to expect a call regarding my complain. On the 2 September another SMS came through to say my case was closed, I then called again and that time demanded to speak to the call centre manager or team leader and my call was transferred to the lady by the name Noluthando( Team leader ) I explained my problem to her and she assisted me to log another case: ********** 1 and she told me that they will investigate the case and retrieve their calls and I will be notified soon about the outcome. Couple of days after spoke to her I received another call from the lady or a gentleman by the name Leago whom also promised to go investigate my complain from back office and will contact me. Since then every time I call Telkom to speak to this two people I spoke to I am being told they don't know them if they are working at Johannesburg, Durban etc as Telkom don't only have 1 call centre. I asked the lady who helped me to send an email to Leago because s/he is the only person she got when she was searching for the names and cc me to ask him or her to call me until today I never heard anything from Telkom and my case is still open. I am ****ed annoyed by the people Telkom is hiring to sell their products because they clearly don't know how important customer service is within the company. The call centre agent are so clue less about their products and I am definitely sure they are not FAIS complaint nor wrote their RE1 what I want now from Telkom is to reimburse me with a 4 gig to say sorry for the lies from their team leaders and call centre agent who did not disclose the very important clause of the product to me. I am a very patient gentleman and will be expecting to hear from them soon. Whoever is going to contact me should call me after 16:30 during weekdays or at 13:00 Saturday's alternatively they can send me email to ********** thank you. I can be reached at ********** 346 </p>