Unsaticfactory service

Very surprised to receive a letter of demand per email after Fibre installation was done in December! Tried (unsuccessful) since December installation to get an account out of Telkom, they cannot pick up any account linked to identity number or cellphone number. Keeps referring me to VumaTel, they on return refer me back to Telkom. It's now four months later, after installation and still no account have been received by Telkom. This morning out of the blue I receive a letter of demand from Telkom VIA EMAIL? How did they have my email address and did not AS REQUESTED email me my account for payment!!!! Phoned this morning and was very rudely told that I received the service and need to pay the R7200 as per letter of demand! I STILL don't have a account number of banking details into which I must pay my monthly instalment which I will do gladly once I receive an ACCOUNT!!!! How they came to the amount of R7200 is a MISTERY as my monthly premium is supposed to be R800? Asked to speak to a manager urgently - still no phone call was received! Absolutely ridiculous service.