Unsadisfied, Higly Irritated Telkom Customer

Where do I begin? Okay... So on the 14th January 2019 a Telkom Technician came out to my new home to install a voice line that was "already" here, so technically not much work to do.

Before he even got here there was a mix up with the address, after begging him to come out same day regardless of mixup. He came did what he needed to do and left. It has been 10 days since then, and we still await conversion from analog/voice to ADSL line. After countless phone calls we learned that the voice line number had previously been with someone els and they were infact in arrears with their telkom bill. So beyond this mistake from telkom we have to also deal with many people calling our land line phone(previously someone else's number) asking to speak to a stranger we've never met. We still have to wait for a usless system that is telkom to sign off on an order that took place 10 days ago. In the mean time we are not getting the answers from telkom's support staff and each time we call them its a completly different story to the last one. One consultant gave us a reference number : ********** ( Saying that there was an incident on the line and that your escallation is being escalated with the new reference number: ********** . We strongly believe the reason the order has not yet been signed off is because we have chosen to use a different ISP. In truth Telkom has always been a poor service provider to us. This is not the first time we have had to deal with telkom not tending to the problem within a timely fashion. Therfore we chose an alternative ISP. Should there be anyone working for telkom that will be able to resolve my issue here is the land line number: ********** Order Number: ********** 95A Sincerely Chene Barnard ********** 353