Unresponsiveness Cancelling LTE with Telkom mobile

<p>On Friday 20/01/2017 I sent a cancellation request to Telkom's cancellation department to terminate my LTE line at home. It is now 29/01/2017 and I still have received no feedback from Telkom as to whether the request has even been received, let alone put into process. When I call their call centre, nobody can give me any info regarding the cancellation request. I keep getting told to email ********** from which I get zero response. It is incredibly frustrating, as I am getting another solution installed and cannot give my installer an indication on when to install... </p>