Unresponsive, unhelpful and just plain useless

<p>I enabled the Shomax, Netflix, DSTV entertainment streaming bolt-on in January this year, originally it worked okay-ish... recently I bought a new laptop and started streaming a lot more DSTV. At first I thought there was an issue with my reporting but I started keeping an eye on the daily usage and realised that all my DSTV streaming is being taken off my monhtly 40GB softcap. I reported the issue to 10210 but the agent had no idea waht I was speaking about and told me someone from IT would contact me in this regard.... Yeah, I'm not holding my breath for that to happen either...</p>