RK
Rizwana K

1 reviews | Active since Oct 2015

14 Aug 2016, 18:47

Unresponsive Telkom

<p>I have attempted on numerous occasions now to cancel my Telkom mobile contract! I have emailed Telkom 5 weeks ago with the cancellation request, called the call centre agent several times and even visited The Pavilion branch where I waited for two hours to be assisted! And I have still not received confirmation of my cancellation request. In the mean time I have to go on paying for a contract which I no longer want and wish to urgent buy out. All I need is a quote so that I can make payment and cancel the contract. I am extremely disappointed with the service at Telkom and never wish to deal with their unprofessional service ever again.</p>

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Replies (1)
Telkom
Telkom's reply15 Aug 2016, 12:58
Official

HI rizwanakhalek

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,