Unresponsive. Just tell me how long.

My ADSL and landline have been down for almost a week. ( ********** 467). In spite of regular calls to the call centre, I can only establish that a technician will call me - whenever. It seems like there is a problem with the cable. (# ********** 9). I need to know if it will be fixed in the next 24 hours, the next few days, week etc so that I can make other arrangements. This is terrible service! Using my mobile phone as a modem is slow and it is costing me plenty of money for data.