Unresponsive customer service, false advertising

<p>I purchased an LG G4 stylus on contract on 24 March this year. I looked at various phones and settled on the G4 stylus because of the 16Gb available storage and the price. I confirmed with the sales person that the one on display (with the advert for the contract that I wanted) was indeed the model I would receive. After some days of use (3 April), my daughter (the phone was for her) came to me with an issue she was having with the phone being out of storage capacity. I looked at the settings and was confused to discover it only had 8Gb storage. I made a point of checking that in the shop as my son had also recently purchased a phone and we had explored the 8Gb option and decided that 8Gb is not enough for any modern Android phone since the operating system takes up 7Gb alone.</p> <p>I took the phone back to Hemingways and while in the queue, saw that the 16Gb LG G4 Stylus display model was still there (16Gb storage) with the same advert for the contract I'd chosen. I spoke with a consultant, again confirmed that the LG on display was indeed the model that the advertised contract included. I explained my problem and he took down my details and promised someone would get back to me.</p> <p>After some time I had received no calls and returned AGAIN to the store (3 May) and spoke with the same rep. He recognised me and I explained that nobody had called me. He apologised, took down more information and gave me the store manager's email (Roshan Salie). I contacted Roshan on email and sent the story to him, hoping that there would be some response.</p> <p>To date I have not had any response to my two emails to Roshan and no phone calls from anyone at telkom, which in itself is really poor. I will be at the store again today but don't expect any action. I have two contracts coming up for renewal this month and will be considering other service providers if Telkom can't so much as return a phone call.</p>