Unresponsive call centre

Hi Telkom<br> <br> I app**** for your Smartbroadband Uncapped Wireless package on the 2nd of December 2015. After numerous calls to your call centre on 10213, I finally received my router, external antenna and sim card on the 28th of January 2016.<br> <br> Every time I call your call centre to determine the status of my order, or any other query for that matter, I have to hold the line for more than 30mins without anyone picking up the call. If someone does eventually pick up it is only to tell me that they cannot assist me and they have to transfer me to another department, who also does not pick up the call...<br> <br> Please address this issue with your call centre and have an agent call me to confirm the status of my order.