Unresponsive and slow service

<p>In 2016 I signed up with Telkom at the Tygervalley branch. The montly payment that was to be deducted each month from my bank account was not correct and for about 5 months the branch was still unable to correct my account or even tell me what the reason for the outstanding amount was. Eventually the problem was solved and the correct amount was being deducted. Then I received a message to pay my outstanding account before the 2nd. I went and paid the account but the transaction was then reversed and then my account was suspended a few days later on the 23th. I then had to go pay my account again and had to go inform Telkom that my account was paid. I was told that the line would be working within 24 hours but had to wait another 2 days.</p> <p> </p> <p>On several occations when the internet was not working I would log a fault and then had to follow up daily as they would only come back to after 3-4 days of no internet connection. I also went to Telkom to enquire about an upgrade from our 2mb line to a 4mb line. We gave our detail and where told that the line would be updated within 2 bussiness days. 3 weeks went by without receivng any news or confirmation, we went back to Telkom and found out the lady never logged our request but I was paying for the 4mb line. Had to wait another week, stil no confirmation, went back only to find out that we cannot upgrade and that we have to continue using a 2mb line. We are also only receiving about 500kbs and on rare occation are we lucky enough to have a 1mb line.</p>