UNRESPONSIVE AND DON'T CARE ATTITUDE-BROKEN CABLE

I logged a call with Telkom for a cable that was physically broken in my yard on Friday 10th April. After a week a received an SMS from Telkom that my service was restored yet the damaged cable was still hanging in a tree in my yard. I responded saying that the line was still BROKEN. I then called to escalate the call a week later and received an update on SMS on the 24th April saying that my fault was being allocated to a technician. I called this morning, 29th April to understand why my ESCALATED call was not being resolved and the agent said it had not been captured. I asked her what I should do to get service restored and I was told that she was checking and was not sure what else I could do. She then proceeded to argue with me as to why she cannot help and offered me the traditional Telkom 0/10 service! I have never experienced such shocking csutomer service from an agent in all my life.