Unresolved References since June2020

In June of 2020 we requested an upgrade from a 10mb uncapped business dsl line to a 20mb uncapped line. We were then billed for our upgrade but our package was never upgraded. We then embarked on a billing dispute as we felt it to be unfair to be charged for something we didn't have, which resulted in suspension of services from Telkom. By November of 2020 we had finally actually been upgrade to the 20mb line according to Telkom. We then received a bill for a 40mb uncapped line. We had successfully been upgraded to a line we did not authorise as we had requested a 20mb line. So by the end of November we were in billing disputes all over again as our account was once again suspended as we would not pay for something we did not authorise or have. I have the following reference numbers which to date have all been rejected or unresolved:

20-06-2020 |REF17CRZ200620 22-06-2021 |REF***A 25-06-2020 |REF***A 18-08-2020 | REF***-09-2020 |REF***-10-2020 | REF***-11-2020 |REF***-01-2021 | REF***-01-2021 | REF***8

Telkom's service has become intolerable and I do not know how they will ever actually execute a workable customer service strategy with results.

I would not recommend signing up with this company in the near or distant future.