Unresolved query

*Ongoing unresolved data usage query – extremely poor service**

Towards the end of January, I received a notification that my data was depleted. At the time, I assumed it made sense as my mom had been around.

However, towards the *end of January*, the same thing happened again. That’s when I realised something was not right.

I contacted the service provider, and one consultant sent me a data usage breakdown for **1–23 January**, which showed that I had used approximately **58,000 MB**. Based on my package, I should still have had about **22,000 MB** remaining.

Since receiving that breakdown, I have been trying to get clarity on **what happened to the rest of my data**. To date, no one has been able to explain this or resolve the issue.

What makes this worse:

* I have followed up multiple times * I am repeatedly told *“someone will call you back”* — which never happens * The last consultant emailed me from his direct email address and has since stopped responding entirely

This matter has been dragging on for weeks with no resolution, no accountability, and no communication. I am extremely disappointed and would appreciate urgent assistance in resolving this query.