JJ
Jennifer J
1 reviews | Active since Dec 2015
11 Dec 2015, 11:20
unresolved queries no service *********** staff
Have been struggling with Telkom for almost 3 months paid for a line that gave us endless problems. Problems were identified but never resolved call centre agents are complete ***********. Refuses to put you through to supervisors if you do get one the promise to phone back but never does. Calla gets closed repeatedly without the issue being resolved. Really really *********** pathetic service.
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Telkom's replyOfficial
11 Dec 2015, 12:32Hello Jenniferj27,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177352
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177352
Regards
Narriman
Telkom Social Media Team
Telkom's reply11 Dec 2015, 12:32
Official
Hello Jenniferj27,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177352
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177352
Regards
Narriman
Telkom Social Media Team