Unresolved queries

I have the strangest experience. I ported to a Telkom prepaid earlier this year and then realised that a contract would be more beneficial. Since receiving my SIM I am able to: Make phone calls to Telkom landlines Use what's app - calls and messaging. I am unable to receive any incoming calls - my phone goes to voice mail and does not even ring. If the number is a Telkom cell I get a missed call notifiation. I am also unable to send and receive SMS! I am unable to log this on the internet - If I add my number it states- use a valid Telkom number. I used the "Chat to an agent' option and the matter has been escalated twice. This notification serves to confirm that your mail dated 2018/03/06 01:34:49 PM (FW: Routing Updates.) has been received by our support team.

The Reference Number for your Inquiry is REF#_850802.

For any queries please use the supp**** Reference Number, be assured that we will be in contact with you shortly.

During my last chat on 15 March I was assured by the agent that the problem will be sorted in 48 hours. Still no luck. Kindly advise