Unresolved queries
<p>Its been a month going up and down with the Telkom team and all they do is promise to escalate and never gets feedback. I got case number ********** 8 and was never given feedback. I kept seding her emails on ********** but she ignored me. Today I spoke to Thembeka who refused to give me their Operations manager's contacts because her manager said so. I feel that Telkom is just happy to take our money when our queries are not attended to. I asked the Twitter team not to increase my data but they went ahead and did that,now i must pay for something I didn't request. I sent fenele the screenshot where i requested the data not to be increased and she never got back to me. Now i must pay for something i know nothing about. Telkom team is *********** and treat us like they doing us a favor. I waited for weeks n all they do hide n seek hence i wanted their manager coz they are just not helping in anyway </p>
Helpful (0)
Replies (8)0
Replies (8)
Telkom's replyOfficial
29 Jun 2017, 13:50Hi Kgwadu,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply29 Jun 2017, 13:50
Official
Hi Kgwadu,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
29 Jun 2017, 13:54Hello Kgwadu
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply29 Jun 2017, 13:54
Official
Hello Kgwadu
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
's updateReviewer Update
29 Jun 2017, 14:46Hi Noleen
Ist safe to post my ID number here? But my number is ********** 759
's update29 Jun 2017, 14:46
Reviewer Update
Hi Noleen
Ist safe to post my ID number here? But my number is ********** 759
's updateReviewer Update
29 Jun 2017, 14:48My ID number is ********** 908088
's update29 Jun 2017, 14:48
Reviewer Update
My ID number is ********** 908088
Telkom's replyOfficial
02 Jul 2017, 02:40Hello Kgwadu
Please be advised that we need the details for assistance on your inquiry.
kindly send the details as a private message.
Regards
Asithandile
Telkom Social Media Team.
Best regards,
Telkom's reply02 Jul 2017, 02:40
Official
Hello Kgwadu
Please be advised that we need the details for assistance on your inquiry.
kindly send the details as a private message.
Regards
Asithandile
Telkom Social Media Team.
Best regards,
's updateReviewer Update
02 Jul 2017, 08:24Hi Asithandiwe i did forward the ID number. Its ********** 908088
's update02 Jul 2017, 08:24
Reviewer Update
Hi Asithandiwe i did forward the ID number. Its ********** 908088
Telkom's replyOfficial
03 Jul 2017, 05:37Hi Kgwadu,
Please be advised that you need to send the details as a private message, or you can email us the details to HP@telkom.co.za for further assistance.
Regards,
Asithandile
Telkom Social Media Team
Best regards,
Telkom's reply03 Jul 2017, 05:37
Official
Hi Kgwadu,
Please be advised that you need to send the details as a private message, or you can email us the details to HP@telkom.co.za for further assistance.
Regards,
Asithandile
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
06 Jul 2017, 10:44Good day Kgwadu,
Please note that case number ***8 has been closed as resolved by our Billing team.
Kindly see the below feedback updated on your case.
'Please note that we are unable to reach you on *** regarding case:***8,please be advise that we unable to credit spend limit as you have utilized the service cause you received the notification advise .Please be advised that you were billed out of bundle usage . Please be informed that your spend limit has been set at R0.00 effective 1/07/2017 on cell *** To take full control of your Spend Limit amount, simply register or logon to: http://bit.ly/1oc3AaD or dial *180# and select option 5 “MANAGE SPEND LIMIT” T’s & C’s apply no credits will be arrange on usage please contact our call centre'
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply06 Jul 2017, 10:44
Official
Good day Kgwadu,
Please note that case number ***8 has been closed as resolved by our Billing team.
Kindly see the below feedback updated on your case.
'Please note that we are unable to reach you on *** regarding case:***8,please be advise that we unable to credit spend limit as you have utilized the service cause you received the notification advise .Please be advised that you were billed out of bundle usage . Please be informed that your spend limit has been set at R0.00 effective 1/07/2017 on cell *** To take full control of your Spend Limit amount, simply register or logon to: http://bit.ly/1oc3AaD or dial *180# and select option 5 “MANAGE SPEND LIMIT” T’s & C’s apply no credits will be arrange on usage please contact our call centre'
Regards,
Busi
Telkom Social Media Team
Best regards,