Unresolved problems with Telkom for months

<p>Firstly I want to advise everyone out there to not go with Telkom.</p> <p>The last time I tried to write a review hello peter did not have enough Characters for me to describe how disgusting Telkom’s service is.</p> <p>So here I go with bullet points.</p> <p>* Misinformed by sales person</p> <p>*Waiting on technician since November 2015 for LTE antenna setup as described by Sea point direct store.</p> <p>* Incorrect Billing amounts and when I asked for a refund they said it would be added as credit to my Telkom account.</p> <p>*When upgrading a package no one said anything about a Migration Fee.</p> <p>* Was informed that upgrade package would cost R740.00 but instead charged R1400.00.</p> <p>* Unbilled usage amount was increased automatically when I requested the minimum amount as I have other contracts.</p> <p>*When I contact the call centre they say to go to the direct store and when I'm at the direct store they say to contact the call centre.</p> <p>* When switching from ADSL to LTE I had to cancel my ADSL line which was said to me but nothing was said about the data package that I was charged for a few months when I thought the ADSL was cancelled.</p> <p>* 3 different colleagues at the direct store gave me each a different version of how to cancel a contract 1 being charged a R75.00 per month outstanding. Only to find out this in not true by his colleagues.</p> <p>* Tried the Live Chat and they kept ending the chat on my when I explicitly said please hold while I check the statement sent to me.</p> <p> </p> <p>In overall Telkom's service is poor at best and straight appalling at worst.</p> <p>There is no communication between their departments and with their clients.</p> <p>Their staff are either not trained properly or they are just ***********.</p> <p> </p> <p>Whenever I walk into a direct store its like I work for Telkom and they are the clients.</p> <p>Poor poor customer service.</p>