Unresolved matter

I had to suspend my simcard after losing it. I then went in store to have it renewed. I had to speak to a call centre agent which I did. I was informed that it was unsuspended. However when the consultant checked in store it was not renewed and their systems immediately froze. I was not given any solution but informed to return. I returned the next day and yet again I was not helped whatsoever. I went through the same process. This time the consultant wasn't helpful, I had to dial myself and follow the voice prompts even though the store was empty at the time. I finally got through. The first agent said they do not help with renewing simcards and that the consultant should dial 187. Of which the consultant said is not working. I was told to call the call centre again in store, followed the voice prompts again and got through to an agent who took a while to assist me. He said it was done on his side however the consultant in store still has to contact 187. I asked both agents to speak to each other because of miscommunication. The agent called 187 twice and the number was invalid. I had to leave the store again without being assisted. I'm furious that a simple task is now complicated and I still haven't been assisted.