FS
Fiona S
1 reviews | Active since Dec 2016
02 Jan 2018, 15:49
Unresolved Matter
I have reported a (new) fault on 18 November 2017 and despite many follow ups still remains unresolved (no improvements / changes made). Upon my follow up 02 January 2018, I have been advised that the last call made by me was 06 December 2017. I am extremely dissapointed as I have made follow ups after the 6th of December 2017 (and have records hereof, my mobile calls bears reference as well as the detailed notes made by myself). Furthermore, it has also been confirmed that the escalation reference number on my records is not in accordance with the telkom system and therefore; unable to trace the progress hereof. I have to resort to mobile data, which is costing me an "arm and a leg" and still pay my Telkom bills on time. I experience continuous interuptions and extremely low speeds. I pay for a 4Mbps (ADSL package) and currently do not even receive 1Mbps. Please, have this matter urgently attended to as I have no other means to escalate.
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Replies (2)
Telkom's replyOfficial
15 Jan 2018, 09:09Hello FionaS3179
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply15 Jan 2018, 09:09
Official
Hello FionaS3179
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
FS
Fiona S's updateReviewer Update
15 Jan 2018, 15:08Hi Noleen
Kindly note that I have responded, however; immediately received an email response which reads as follows: "The recipient's mailbox is full and can't accept new messages at this stage..."
Here is my feedback. Although numerous follow ups have been conducted (from my cellphone), this matter unfortunately still remains unresolved. The feedback that I receive from agents also varies, which concerns me, as I am unable to determine whether this matter is receiving any attention at all. I have also reported that My Landline is not working (yet I am still being billed for this), and that the Internet - ADSL line is extremely slow. I am on a 4Mbps line and does not even receive 1Mbps, with the result I am unable to open applications, google or even work on my emails (I revert to mobile data, which is costing me an "arm and a leg"). In the past, I used to receive a reasonable speed, but not anymore.
Please provide me with an alternate email address.
FS
Fiona S's update15 Jan 2018, 15:08
Reviewer Update
Hi Noleen
Kindly note that I have responded, however; immediately received an email response which reads as follows: "The recipient's mailbox is full and can't accept new messages at this stage..."
Here is my feedback. Although numerous follow ups have been conducted (from my cellphone), this matter unfortunately still remains unresolved. The feedback that I receive from agents also varies, which concerns me, as I am unable to determine whether this matter is receiving any attention at all. I have also reported that My Landline is not working (yet I am still being billed for this), and that the Internet - ADSL line is extremely slow. I am on a 4Mbps line and does not even receive 1Mbps, with the result I am unable to open applications, google or even work on my emails (I revert to mobile data, which is costing me an "arm and a leg"). In the past, I used to receive a reasonable speed, but not anymore.
Please provide me with an alternate email address.