MD
Mahesh D

1 reviews | Active since Mar 2009

10 Apr 2016, 02:41

Unresolved Items

Linked to the MTN and Investec reports, Ive noted the same individuals are attempting to on certain instances to claim bandwidth from both me and my mother. This is noted in the MTN report.<br> <br> Telkom has thankfully provided me with an itemised billing for data that provided the necessary IMEI number that didnt match any of my phones or that of my parents<br> <br> What is of concern is the billing. No confirmation was received of amendments and the promise that there would be itemised billing for calls and a segregation of data bundles bought by the call centre was lacking.<br> <br> Ive also noted that there appears no effort by the technical team to finish the job the inspector came to do when he noted that under roof, a flat one, there is below threshold coverage. Im seeing very slow speeds.<br> <br> I need once again a check to be made of clone sims as my internet is being used elsewhere as of at least the recent past. On one occasion when I shared my parents line for a 20Mb use of data for email, 800mb was used on Youtube!

0
Replies (1)
Telkom
Telkom's reply10 Apr 2016, 06:52
Official
Hello maheshde,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our mobile department and feedback will follow.

Kind regards
Yazied
Telkom Social Media Team