UNRESOLVED ISSUES AFTER UPGRADE

I app**** for an upgrade from the Do Basic package, which I had for almost 2 years, to the Do Advanced package on the 3RD of October 2015.I received an e-mail on the 10th of October with my new account information. I noticed that all my credentials have changed, including my ADSL and e-mail logins. I am not a new client, I do not understand why my credentials must change at all. Since then I have tried to get Telkom to re-instate all my previous credentials to no avail. I have tried many a times to get through to the 10210 support number. The phone would ring for 20+ minutes before there is answer. When I eventually speak to a support person, the incompetency of the staff surfaces very quickly. I have spoken to +/- 10 people. Almost every person I spoke to, gave me a different answer. I was transferred from Support to Sales numerous times. An online support call was logged on the 19th October. When I enquired on the 21st I was notified that support no: [832583] does not exist. My only option is to cancel my contract and expose Telkom for their incompetency. <br> <br>