Unresolved issue SINCE 22/01/2018

I've been dealing with Staff at Telkom via ********** wrt our Line Speed (or lack thereof) since 22/01/2018 & have requested that they credit our account for the periods that we had 0.00 mbps upload etc.

PAIA Division referred the query to National Call Centre ********** on 28/03/2018 and Akhonathi (Escalations) has been dealing with same since then, but to date I have not received a Credit on my Account & our services have been WRONGFULLY suspended since 27/04/2018 to date. All documentation wrt proof of Line Speed Issues were submitted accordingly, so I don't understand what the hold-up could be?

I've been sending weekly follow-up's, but to no avail. Can someone please intervene and provide me with the confirmation + breakdown of Credit on our Account from 22/01/2018 - to date and confirm what amount is now due (if any - after the Credits have been passed) in order for me to make relevant payment to get our services RECONNECTED AGAIN!!!

Alternatively, just provide me with a Contact Number for Akhonathi so I can just get feedback!!