Unresolved Issue - INCORRECTLY BILLED!!! I want to cancel due to pathetic service

Telkom has the most inefficient staff that have no clue how to resolve any queries.

I renewed by contract at the end of November 2019,prior to that my total monthly contract was R450,after the upgrade I budgeted for the same amount. I chose the A70 with 1gig data and R50 call limit.

To my surprise at the end of December 2019 I was debited R1200!!

Naturally I reversed the debit and called customer care to find out I've been issued with 5gigs data and had to pay a once of device fee of 344 over and above my contract amount. A case was opened to credit my account and fix the errors and I ONLY received feed back THREE WEEKS LATER after making approximately three calls post my case.

I paid R700 on 23 January whilst awaiting the resolve only to be debited for R1600 AFTER my payment of R700!!

I received my February invoice that reflects R1900 Due and I'm still being billed for 5 gigs of data and charged a R200 unpaid fee for my reversal for Telkoms ***** up!!!!!!!

At present I have to buy data for my prepaid sim card to hot spot my phone that I need for work and social!!!!!!!!

WHAT DO I HAVE A CONTRACT FOR IF IM BUYING PREPAID DATA EVERYDAY?????

It is so frustrating being stuck with this pathetic service provider for the next two years

Can someone please assist,I leave to capetown on friday and have no means of transport or anything due to my account being suspended!!!!!

I want the susbrcription charge removed from my account, my account is suspended so I cant use my phone which I'm paying for due to telkoms ***** up and I'm buying airtime now to work my phone.

My issues summarised:

1.I was billed incorrectly and given what I didn’t ask for. 2.I am charge an unpaid fee of R202 for A TELKOM MESS Up 3.My account is still incorrect 4.My account is suspended BECAUSE OF TELKOM ERROR not my own 5. I have to purchase airtime and data due to my phone being suspended

What will telkom do to fix this?

Failing a resolve by this week I want to cancel my contract with NO PENTALITIES – I don’t intend to deal with pathetic service for a further two years.