Unresolved issue from 2015

Hi hello Peter. <br> <br> Little update on my problem. I'm still not helped regarding the device that was lost from a Telkom store going for repairs. I was given a new contract to replace the old one. This happened after I asked if is it possible to do such. Then with approval from the management I opted for the option. However I'm paying for two devices but I only have one device. When I call client care, they tell me that I opted for a second contract and in my case it is not mentioned that the first device was actually lost that is why I asked for the second contract with assurance that the first one will be cancelled. My beloved service provider failed me again.This result led me to dispute all transactions made to them, now I'm in arrears and can't get credit else where. All thanks to a contractor who failed to do her job properly. Is there a way I can fix this? I just want to pay the amount I'm supposed to pay. For a single device that I own not for the second one that got lost in the store. <br> <br> Please help. <br> Thank you<br> Lovey K.