Unresolved issue 2 weeks later!!!

I've been having connection problems on the Telkom network for the past two weeks. When I'm at home, none of the Telkom simcards can connect to the internet and when they do, the connection is weak and goes on and off. The same goes for the router in the house. I've called 180 five times and got different responses from the consultants everytime. I have followed all their different instructions; resetting the router/phones, logging into the 192.168.8.1 site (not sure what it's called) and changed network searching settings as instructed by one of the consultants, (this works when I select 3G but the connection doesn't even last 20 minutes then I have to repeat the same thing over and over again). I was also told to change network settings on my phone and restart the device. Nothing changed. This happens with every device that has a Telkom simcard in the house. Anywhere else, no network problems at all. Telkom hasn't solved my problem in 2 weeks. It's so frustrating!!! The most recent response was having a case logged (case number ***6) and being told that it will take 74 hours to get resolved.