Unresolved ********** case

I have encountered so many inconvenience with Telkom as a service provider. The first issue was on an upgrade and second issue is on ********** case.

The first issue was when i requested an upgrade but instead i was given a new contract and i was debited an amount of R2000 when my upgrade cost was R349 a month. This case was resolved but the full amount was not paid back and only around R1500 was paid back. I left the query as i was frustrated and to exhausted to fight for the money.

The second issue is the most relevant one is when a ********** case was opened in November 2017 regarding a ********** account opened in my name. At that time i responsible for one account which was a 2year contract for a Huawei router and 20gigs a month and the ********** account which i noticed by the online telkom self-service portal. I logged a case and was instructed to acquire an affidavit (attached). I then send it to telkom and a case was open. The problem came when my bills went from R360 upto R5000 a month and i called telkom to stop the debit orders until the case was resolved because this will negatively affect my finances. Telkom did not stop the debit orders and i instructed my bank to reverse all debit orders from telkom. The case was only solved in May 2018 but the amount charged after the case was R4000 which didnt make sense because more then 4months my account wad suspended but was charged for services not provided. I then logged a new case with regards to the bill and i was informed that i was charged reversal fees which is not my fault since i asked for the debit orders to be reversed. Since then i have called telkom every month and i had moments where cases was not logged in. Cases not responded to. On several occasions i logged a case and provided my contact details but im not getting feedback since May 2018 and its a year later. Everytime i call i speak to a new telkom representative and im getting no where. This has highly affected my credit record. I need to open a cellphone contract for work but i can't because of the inconvine telkom caused. Till today the bill is not resolved and the amount is growing. The amount is upto R7000 now and i need assistance to close the account because the contract end was February 2019. The account can't be closed until the case is resolved.