Unresolved ***** Case

I beg with tears in my eyes that Telkom please give me feedback on a ********** case I have reported. I have been reporting the same case since Sep 2019. It has not been resolved yet, every month twice a month I have to dispute a debit order from Telkom. I have done an affidavit, sent all details you requested, yet every single time I call there is no feedback on my case, it has been 7 months, surely there should be progress. Please