UNRESOLVED FAULT ON A LINE FOR OVER A MONTH

I Have a telkom line at my home that I am paying for that has not been working for over a month! I have logged the fault followed up on the fault all to no avail. I have exhausted all possible avenues to get the fault resolved. If we had another service provider in our country I would have moved my line regardless if they would have charged double that is how frustrated I am. This is by far the worst service I have had in my entire life. The Fault ID: 74CEK03817 Land line number ********** 332 Follow up ID 997149 WH Fouche Cell Nr: ********** 337