Unresolved Fault (but resolved on telkom system)

I logged a call on 01 August 2017 (ref no. 344CNK010817) about the shoddy work carried out by Telkom technicians when they installed my ADSL line. The old wiring was never removed and just lies hanging around and creates a tripping hazard and my dogs even tangled in them once or twice. I have been tracking this call every week since the beginning of August and today I see that it has been resolved even though no one has repaired it. Brilliant Telkom...you guys are so great that you can repair this from your office. I waited in the queue at the Galleria Telkom office for more than 45 minutes and when I was eventually attended to the person told me that I need to phone Telkom to report the matter. I urge anyone NOT to use Telkom products because of their poor service. If you find an alternative service provider who is a little more expensive rather pay them because at least you will get a better service. I will be removing all my Telkom related products due to their poor service. This is not the first time that I had to wait so long in the Telkom queue. You never wait so long at CellC or Vodacom and yet they have fewer attendees. Telkom really sucks.