Unresolved fault

I am a very disgruntled Telkom client. I have spent today alone R25 of airtime trying to get this fault sorted, let alone hundreds of R's in data the past couple of days. Who is going to reimburse me for this? I have been without service since the 15th Nov which you Telkom, brought to my attention. On the 18th I also logged a fault. My ref is 98CNK181117, escalated ref ********** . I am now sick and tired of being with out service and your polite service centre consultants being unable to resolve or give me satisfactory answers. I called today AGAIN and instructed the service centre consultant to get the supervisor to attend to my fault and to get my service sorted out TODAY AND TO GIVE ME A CALL BACK, 3.5 hours have passed and not even the courtesy of a call. I WANT MY SERVICE REPAIRED TODAY, NOT TOMORROW OR NEXT WEEK TODAY, GET THAT TODAY. Telkom GET IT RIGHT.