1 reviews | Active since Jan 2017
Unresolved Fault
I logged a call with Telkom for a faulty landline. I am unable to make or receive calls. Call was logged on the 28/9/2017 via the SMS fault line. Received a fault number CRZ280917. Fault still not resolved,I have followed up many times to be told it's escalated. I also found out that my neighbour who had the same issue, her fault was resolved within 48 hrs. This is the second time I have had the exact same problem with Telkom. How long does it take to solve a fault after so many escalations???
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,