Unresolved dispute

I lodged a dispute relating to contracts that were **********ly opened in my name. Telkom keeps debiting the money from my account. I'm told the case has not been resolved and there is no turnaround time for resolving cases. Please resolve this nonsense since you gave poor systems in place. Why doesnt such a huge company have a fingerprint system which would help detect *****. Instead your products are so easily accessible. All you care about is money and not the risk. Resolve this ******* and stop debiting exorbitant amounts from my account. Your systems can't even tell at which store the contract are taken. Your have lot of work to do in improving your systems. This is not on.