Unresolved case

I have logged a case with Telkom mobile on 26th of August 2017, which has not yet been resolved, nor have I received any feedback.

I am being charged for add on internet bundles on my contract that I have not purchased or used. I was told that resolution of my case would take 72 working hours, yet till date I have heard nothing from telkom.

Furthermore, we visited a telkom store twice to place a limit on the contract so that once the free minutes were finished, the line would be suspended. We were told that this was done, yet when I called in the lady told me nothing was done. I then asked her to do it for me. How can we be expected to pay for something we did not use? And how can telkom provide us with such terrible service. I should not have to call in to follow up when I was told that my case has been escalated.

Since telkom has done nothing about my case, I have been forced to complain.