Unresolved case (***4) for 30 days

On 17 November 2015 I went into Telkom Hemingways to cancel my contract I was told it would happen immediately and my CASE number is ***4. <br> 30 November nothing happened so I called customer care line only to be told that actually my contract only ends on 3 December and they can transport me to pay as you go on that date. I get to speak to Sadisile Zungu and she coped me into her email: <br> Sent: Monday, November 30, 2015 2:04 PM<br> To: Nkosikhona Msomi (NE)<br> Subject: case no: ***4<br> Good day Nkosi,Please follow up on the above case,<br> Customer would like her contract migrated to prepaid on the 3rd of December as her contract expires that day. Customer requested to cancel the contract at the store.<br> 3 December nothing happened I phoned again and this time was told I would have to wait 21 working days for this to happen. I accepted this with grace but do think that there is a terrible contradiction to to keep being told different stories - surely is not correct and against Telkom policy? Followed up again on 14 Dec 2015 spoke to a manager called Mzizi who PROMISED I would be moved onto pay as you go TODAY 17 Dec 2015. Mzizi on leave! Told off line now cant help me. Still no callback