Unresolved cancellation of telephone lines

<p>In July last year, a request was sent to the relevant Telkom department via e-mail to request cancellation of our telephone lines and the retention of our fax line. Following numerous follow up e-mails and telephone calls to Telkom and having to deal with disputes lodge, we have yet to be contacted by a Telkom official in order to resolve this matter. Even though all the relevant processes were followed in terms of cancellation of the lines, we have also had to contend with a letter of demand for outstanding fees sent to us - even though we received the letter of demand a number of months after our original request to Telkom. In June 2017, we proceeded to lodge a dispute in an attempt to resolve the issue once and for all, however, that has also not produced any communication from Telkom. We believe we have exhausted all avenue's, are at a loss as to where to turn to in terms of resolving this issue, which has been dragging on for over a year, and are deeply disappointed at this complete and utter lack of service, even though we have been a paying customer since 1998. </p>