Unresolved call log

On prepaid number ***, I had an issue where LIT video data was not working when streaming on YouTube it was taking data from Once-Off Internet bundle. I logged a call with the call centre on the 3rd of July *** and they said it is resolved on the 9th, only to find out that it was not resolved, they said because the consultant said the problem was LIT music not video. Logged a call again on the 11th of July and they started afresh, ***. They said it was resolved on the 22nd of July but when I called again, they said it's not resolved because of insufficient information, there was no phone number on the call log.

I have used this free me boost package for a long time buying R300 data every month and I have had contracts with Telkom for many years, still having one now but I have had such a bad service. Really not sure if when we recommend Telkom to people and they get more customers then, they no longer need loyal customers.