Unresolved billing matters

Since Feb 2015 I had moved my data package over to Mweb from Telkom yet Telkom kept billing me for the data.<br> My line kept getting suspended and each time I put in a dispute yet it still wasn't being solved. After the 3rd dispute I got a call from the dispute department saying they will reverse the charges yet a week later my line got suspended and til date i am without WIFI since mid Dec 2015. I sent the last disute to an employee named Sharon whom i [Email Removed] her on the 19 Jan 2016 with no reply to date. I have now received a letter from the Credit Bureau and an sms on the 04/01/2016 notifying me of being in the arrears of R742.17 and on the 25/01/2016 it says I owe R1327.80. It has been a very unpleasant experience with Telkom and the bad service they offer.