AO
Althea O
1 reviews | Active since Sept 2015
14 Jan 2016, 20:59
Unresolved billing error since Nov2014 - Jan2016
text received from Telkom:<br> Dear customer, due to the non-payment of your mobile service the service will be interrupted within 48 hours. Please make payment using *** for R 481.35. If you have paid the account please ignore this sms. Restoration of the service can take up to 48 hours.<br> Time: 14/01/2016 16:01:45<br> I'm tired of paying! i just paid R208 earlier this month. now a call centre agent tells me i need to pay another R273.35 now and another R208 31 Jan 2016. This is for a monthly data package of R208pm and i'm having to pay 3times the amount in ONE month?!!! and account NOT in ARREARS either!
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Replies (1)Telkom's replyOfficial
15 Jan 2016, 15:38Hello Mrs Oakes,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM188162.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM188162.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply15 Jan 2016, 15:38
Official
Hello Mrs Oakes,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM188162.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM188162.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
