Unresolved billing

Telkom is so *********** and the call centre Agents are very rude, I made a payment on the 21st of Jan via their Telkom App and I waited more than 10 workings days to make a follow up, I called several times and the agents promised to log an inquiry but when I call to follow up I would be told that no inquiry was logged they kept on asking for a POP I sent a bank statement but still my issue has not been resolved the only person who tried to assist was Mafu from Greenacres store, I received an sms that the issue has been resolved but I still can’t access my sim card it has been suspended and they debited R300 and something in Feb I did not put aside any money in March because I was afraid they will debit more than they should because my bill is going up instead of fixing the issue I can not wait to finish my contract with them because I am in this mess because they take forever to change a debit order date!! they have been sending sms’s that are not helpful I don’t know what they want from me because I have provided them with all that I could, if their app does not work then they should stop advertising that we should utilise it