Unresolved airtime &minutes purchase - NO HELP FROM TELKOM ITS BEEN 3 WEEKS

On the 4th of July, I bought R300 airtime using my Nedbank app. The transaction went through, but the airtime never reflected on my Telkom account — and I didn’t receive the usual SMS confirming the load.

Then, on the 6th of July, I purchased 100 minutes for R51, also via Nedbank. I did get an SMS saying the minutes were loaded, but every time I try to make a call, I get a message saying I have insufficient airtime. It’s been weeks, and those minutes are now close to expiring without ever being usable.

At first, I thought the issue was with Nedbank, so I reached out to them. They investigated and confirmed that the problem was on Telkom’s side, not theirs. Nedbank even submitted a complaint to Telkom on my behalf — but still, nothing has been done.

Since then, I’ve tried every other route:

Emails — ignored

WhatsApp — just an unhelpful bot

Phone calls — also lead to a bot, no real person to assist

This has been extremely frustrating. I am an unemployed single mother living on a very tight budget, and this issue has cost me deeply. I’ve had to spend an additional R400 this month on airtime, simply because Telkom didn’t deliver what I already paid for.

I’m pleading for this to be resolved urgently. I can provide screenshots and bank statements as proof of payment if needed. I just want the airtime and minutes I paid for — or a full refund.