Unresolved !!

After all the emails and calls I was not helped by telkom. I was charged for a miss payment as they debited before my pay date with out notification that since the month end falls on a weekend they will debit on a certain date of the month. I have sent proof of my bank statement but still the matter was not resolved, on the other hand they will tel me debit orders are not done on the 1st but two months back got my monthly statement it said MUST PAY BEFORE OR ON THE 1ST OF THE MONTH so I don't knw who they trying for full but I will b taking this future to Credit ombudsman as iv reached out to telkom so many time without any help. I was warned about telkom when it comes to this but instead I continued getting this fiber with them and now I am regretting it.