CC
Cher C

1 reviews | Active since Mar 2015

04 Aug 2015, 09:26

Unresolved...

Had to wait 5 days to do this since no-one replies to e-mails or calls. I logged a complaint about horrible service and non compliance from Telkom Mobile, after receiving a call from Tebogo I received this:<br> <br> Hello Cheza7715,<br> <br> Thank you for your post.<br> <br> As per our telephonic conversations.<br> <br> We have sent you sent your invoice via e-mail as per your request and our conversation confirms that your query has been closed and resolved.<br> <br> Your Social Media reference number is SM129523.<br> <br> We apologise for the inconvenience caused.<br> <br> Regards<br> Tebogo M<br> Telkom Social Media Team<br> [Email Removed]<br> <br> The problem is NOT RESOLVED!!! Maybe you should confirm you sent the right stuff before closing a call to keep your stats up.<br> <br> ABSOLUTELY DISGUSTED IN THE WAY THIS COMPLAINT HAS BEEN HANDLED!!!!

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Replies (1)
Telkom
Telkom's reply04 Aug 2015, 11:11
Official
Hello Cheza7715,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and has been escalated for investigation, we will provide feedback as soon as possible.

We do apologize for any inconvenience we have caused you.

Your new ref is: SM131364

Regards
Narriman Lalla
Telkom Social Media Team

Best regards,