unrequested suspension of international call services

<p>Without request and without notice, Telkom suspended our fixed line international call service.</p> <p> </p> <p>At first we thought this was due to the heavy rains in the areas and did not pursue the matter. Today after spending over 40mn on the phone (which does seem long to qualify as good customer service ), it was highlighted that the fixed line international call service was deactivated and that they could not reactivate the service and that I would need to call Telkom services on Monday to rectify this.</p> <p> </p> <p>I do believe this experience to reflect poorly on Telkom for the following reasons:</p> <p>1/ No notice for this was provided, no request for suspension was lodged. </p> <p>2/ The waiting time on queries is abnormally long.</p> <p>3/ the query could not be resolved telephonically and after spending 40mn on the phone, I am no better than prior to phoning.</p> <p> </p> <p> </p> <p> </p> <p> </p>