Unrequested line cancellation

Telkom just cut my landline without any authorisation from me. When I called them they said my account is active but my line has been ported out. I told them that I didn’t request any such port and that you can’t port out a landline. Anyway they obviously did the “Telkom thing” by sending me from pillar to post and getting no where. Everyone gives me the run around but the same excuse, that my landline has been cut and not suspended and therefore I need to reapply. I can’t reapply now because of the lockdown and their sales department is closed. I would urge anyone wanting to use Telkom for any sort of service, whether it’s Landline, lte, fibre or adsl, please please take a hard look at the type of company you will be dealing with for the duration of your service with them.