Unrequested ADSL downgrade

Hi. I have been on a 10mb ADSL line for several months(with multiple issues already experienced during this time). The line peforms at half of that...its a Telkom line so not surprising.

I was away from home for 2 weeks...when I get back i notice that my line speed has dropped even further. On calling their call centre , the operator indicates that my line is now currently reflected as a 4mb line...given that this is the Telkom call centre they obviously did not know how my line for switch to a 4 mb line.

They then transferred me to the sales service centre...the service rep indicated that I was transferred to the wrong department!!

I gave up.

Now when you call you are told that the systems are down...so do you think you will receive any assistance??