unrepaired line

I reported my faulty Land line on 09th September to Telkom and was give a reference number. after few days I received the message that if my line is still faulty i should sms F back. I did that but no response. I called again and was given the reference 184CRZ121015 and received an sms stating that the fault is in hand with technical repair division. Two weeks back someone called and said they will allocate this case to the Technician close to my location, until today no technician has called or came to fix the line. This service is really unacceptable, i just need my line to be repaired.