Unreliable, pathetic and unprofessional services offered by Telkom Mobile

On the 8th Of April 2018 I took out Two Deals witch the One Deal Were on 1GB and the 2nd Deal a 2GB . On the 9th Of April 2018 I went Into the Shop And Asked them To Change The 2GB deal to 1GB where the Consultant at Table Bay Mall Telkom Shop Said to me They will do It and It will Be Right the following day. I asked The Consultant if there is Anything i need to sign Since there is a Change to my Contract he said to Me no the Manager With The Name of Wynand Is Signing for It. Both Deals are 1GB Deals with The Price of R230 each.

Today The 11th May 2018 I received an invoice stating my montly bill is R4426 for pro rata for April and the month of May. I went to their store in tablebay and was advised the procedure the first consultants followed was incorrect as they have charged me for a process not asked called the 'carry over'. First and foremost my instruction to these consultants were clear. They did the complete opposite of which I asked. The consultant i spoke to today could not explain what has happened as he was unable to explain to me the process he was shocked the way the previous consultant dealt with the servicing request. I am completely disappointed in the services provided by Telkom mobile. Their inefficient and untrustworthness in handling account and servicing request promptly is unprofessional.