Unreliable Network and Unreliable Service from Customer Care

Telkom network on contract uses my anytime data when I am surfing and downloading between 12 midnight and 7AM since October 2020 but I only realized that this was the case on 16 December 2020 when my anytime data got depleted at 06:30AM which is impossible because I should be using my Night Surfer data at that time

I called Cust Care on 16/12/2020 @ 08:22 and spoke to Mosebadi who said she will log a ticket for me (did not give ticket number) and I should receive a call back in 2 hours.

I called again at 10:53 and spoke to Nosipho who confirmed that no ticket was logged for my number and that I will receive a call back in 2 days (not 2 hours) and she had to log a ticket for me now

When I asked if I can log a ticket to complain about a consultant, Nosipho said I cannot do that. I have to call customer care and they will log it for me. That does not make sense, how can a customer care agent log a call reporting another customer care agent? How will I know if the call was not logged or if it was logged but not reporting my complaint?

Anyway, while I was waiting for a call back in 2 days, I received an sms in less than 24 hours saying the ticket has been closed. I called Telkom customer care again on 17/12/2020 @ 10:24 and spoke to Nosipho. She said the call was closed because it was determined that my ANYTIME Date was depleted because the devices conned to the WiFi router are running updates in the background using up my data. But how is that possible when the data got depleted when I was supposedly using Night Time Data?

So I asked that she log the call again so an investigation can be done. She said there is nothing she can do because I am supposed to "reset" my router before I use it after Midnight so the network will know to sue Night Time Data.

How am I supposed to know that? I bought a router on contract and I was told I have so much Anytime Data and so much Night Surfer Data. Nobody told me about resetting the router.

As it is, I work from home and I depend on my Telkom Wifi which has been depleted and I was not able to work for 2 full days. Now I had to buy data for my wife's phone and use her phone as a hotspot so I can get some work done.

Shame on you Telkom