Unreliable Fibre Service

am writing to express my frustration regarding a reported network issue with my fibre service.

I was scheduled for a technician visit today; however, I received an SMS stating that Telkom has been unable to reach me. I have not received any phone calls or notifications indicating that my mobile was unreachable.

Reliable internet is essential as I work from home and manage several smart devices, including geysers and lighting, via this connection. The service has been consistently unreliable, which is particularly concerning as my estate is limited to your service provider.

Could you please provide an immediate update on the status of my repair and ensure a technician attends to the issue today as planned?